Business Challenge

What Microsoft Dynamics Customer Service should help with: The company is active in the field of event management. In order to be able to better manage the customer requests for the various events, a system is to be purchased. The system is to collect the requests that come from various channels (email, website) and forward them to different employees depending on the topic.
 

Solution

Microsoft Dynamics 365 Customer Service Module was introduced for this purpose, because it offers a wide a range of features to ensure businesses can deliver the best possible customer service experience for their customers. By knowing more about customers, businesses can personalize every experience within Microsoft Dynamics 365 Customer Service and optimize the agents productivity to win customers for life.
The following technologies were used:

• Microsoft Dynamics 365 Customer Service (Dynamics CRM)
• Microsoft Dynamics 365 Power Automate
• PowerWebForm
• Azure DevOps